Error codes
This section provides details of errors that could occur during the running of ActiveServer.
3DS Error Codes (101 ~ 404)
Code | Name | Description |
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101 | MESSAGE_RECEIVED_INVALID | Received message is invalid. |
102 | MESSAGE_VERSION_NUMBER_NOT_SUPPORTED | Unsupported message version number. |
103 | SENT_MESSAGES_LIMIT_EXCEEDED | Message sent exceeds the limit. |
201 | REQUIRED_DATA_ELEMENT_MISSING | A message element required as defined according the specification is missing. |
202 | CRITICAL_MESSAGE_EXTENSION_NOT_RECOGNISED | Message extension that is critical is not present. |
203 | FORMAT_OF_ONE_OR_MORE_DATA_ELEMENTS_ IS_INVALID_ACCORDING_TO_THE_SPECIFICATION | Data element is not in the required format or value is invalid as defined according the specification. |
204 | DUPLICATE_DATA_ELEMENT | Found duplicate data element. |
301 | TRANSACTION_ID_NOT_RECOGNISED | Transaction ID received is not valid for the receiving component. |
302 | DATA_DECRYPTION_FAILURE | Encryption of data has failed. |
303 | ACCESS_DENIED_INVALID_ENDPOINT | Endpoint for the API request is invalid. Check the requesting url. |
304 | ISO_CODE_INVALID | ISO code is invalid. |
305 | TRANSACTION_DATA_NOT_VALID | Transaction data is invalid. |
306 | MERCHANT_CATEGORY_CODE_MCC_ NOT_VALID_FOR_PAYMENT_SYSTEM | Merchant category code is invalid. |
307 | SERIAL_NUMBER_NOT_VALID | Serial number is invalid. |
402 | TRANSACTION_TIMED_OUT | Transaction has timed out. |
403 | TRANSIENT_SYSTEM_FAILURE | System has failed for a short period. |
404 | PERMANENT_SYSTEM_FAILURE | System has failed permanently. |
404 | SYSTEM_CONNECTION_FAILURE | Failed to connect to the system. |
Transaction Error Codes (1000 ~ 1026)
Code | Name | Description |
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1001 | DIRECTORY_SERVER_NOT_FOUND | No directory server found for specified provider |
1002 | ERROR_SAVE_TRANSACTION | Error occurred while saving transaction |
1003 | ERROR_SAVE_TRANSACTION_MESSAGE | Error returned while saving transaction message |
1004 | UNHANDLED_EXCEPTION | Unhandled exception |
1005 | PAN_NOT_PARTICIPATING | Primary Account Number (PAN) is not participating. |
1009 | MERCHANT_INTERFACE_DISABLED | The interface is disabled for this merchant |
1011 | INVALID_LICENSE | Merchant has no valid license |
1013 | INVALID_TRANSACTION_ID | Transaction ID of 3DS server is not recognised |
1014 | INVALID_REQUESTOR_TRANSACTION_ID | Transaction ID of 3DS requestor is not recognised |
1015 | THREEDS_REQUESTOR_NOT_FOUND | Invalid 3DS Requestor ID/Merchant ID |
1016 | MISSING_REQUIRED_ELEMENT | Required element missing. |
1018 | ELEMENT_NOT_DEFINED | Message element not a defined message. |
1019 | PROTOCOL_OLD | Protocol version is too old. |
1020 | ERROR_TRANSMISSION_DATA | Errors in data transmission |
1021 | PRIOR_TRANS_ID_NOT_FOUND | Error in setting requestor prior Transaction ID. Prior Transaction ID couldn't be found. |
1022 | INVALID_FORMAT | Format of one or more elements is invalid according to the specification. |
1023 | CARD_RANGE_IS_NOT_VALID | Card range provided is invalid. |
1024 | CACHE_UPDATE_IS_DISABLE | Cache update is disabled. |
1025 | CACHE_REFRESH_INTERVAL_IS_NOT_SET | Cache refresh interval is not set. |
1026 | MERCHANT_ID_THREEDS_REQUESTOR_ ID_INVALID | Invalid acquirerMerchantID/threeDSRequestorID |
General Error Codes (2000 ~ 2010)
Code | Name | Description |
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2000 | NOT_FOUND | Resource not found. |
2001 | DUPLICATE_RECORD | Record already exists. |
2002 | VALIDATION_ERROR | Invalid inputs. |
2003 | INVALID_REQUEST | Invalid request. |
2004 | CONCURRENCY_FAILURE | Failed to update node. |
2005 | ACCESS_DENIED | Access is denied. |
2006 | METHOD_NOT_SUPPORTED | Request HTTP method is not supported. |
2007 | INTERNAL_SERVER_ERROR | Internal server error. |
2008 | DATA_INTEGRITY_VIOLATION_ERROR | A specified value violated the integrity constraints. |
2009 | SESSION_TIMED_OUT | Session has timed out. |
Security Error Codes (3001 ~ 3024)
Code | Name | Description |
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3002 | NO_SUCH_ALGORITHM | No such algorithm. |
3003 | INVALID_CERT | The certificate's public key is not compatible with the corresponding private key. |
3004 | INVALID_CHAIN | ActiveServer is unable to build the full certificate chain as one or more intermediate certificates cannot be found in the CA certificate store. You should either install/import a certificate which contains the full chain or install the missing intermediate certificates before attempting again. |
3005 | NO_PRIVATE_KEY_FOUND | No private key found. |
3006 | INVALID_CERTIFICATE_CONTENT | Invalid certificate content |
3007 | CERTIFICATE_IO_READ | Unable to read certificate. |
3008 | SUCH_PROVIDER_EXCEPTION | No such provider exception. |
3009 | NO_KEY | The certificate could not be installed because this object does not have an existing key. |
3010 | CERTIFICATE_CHAIN_BAD_FORMAT | Certificate chain has invalid format. |
3011 | MISMATCHED_PASSWORDS | Password fields do not match. |
3012 | IMPORT_CERTIFICATE | Please import client certificate. |
3013 | IMPORT_NO_CERTIFICATE | There is no certificate to export. |
3014 | FAILED_TO_INITIALIZE | Failed to initialise. |
3015 | ENCRYPTION_FAIL | Failed to encrypt. |
3016 | DECRYPTION_FAIL | Failed to decrypt. |
3017 | INVALID_HSM_PROVIDER | The specified provider name for hardware encryption is not supported |
3018 | INVALID_PKCS11_CONFIG | Invalid PKCS11 config path |
3019 | FAILED_TO_INITIALIZE_PKCS11 | Failed to initialise PKCS11. |
3020 | IMPORT_FAIL | Failed to import. |
3021 | NOT_SUPPORTED_IBM_PROVIDER | Only SUN provider is supported. |
3022 | UNABLE_TO_LOAD_KEYSTORE | Loading keystore failed. |
3023 | UNABLE_TO_LOAD_CERTIFICATE | Loading certificate failed. |
3024 | INVALID_KEY_SIZE | Key size is invalid. |
User Error Codes (4000 ~ 4022)
Code | Name | Description |
---|
4000 | DUPLICATE_EMAIL | E-mail already in use. |
4001 | LAST_ADMIN_DELETE_NOT_ALLOWED | You need to be at least a System Admin user to perform this action. |
4002 | ACCOUNT_IS_LOCKED | Your account is locked. |
4003 | ACCOUNT_IS_DISABLED | Your account is disabled. |
4004 | ACCOUNT_WILL_BE_LOCKED | Your account will be locked after another wrong try. If you have been forgotten your password please click on "Lost your password" |
4005 | ACCOUNT_WAS_LOCKED | Password has been locked for 1 hour. |
4006 | ACCOUNT_IS_INACTIVE | Your account was not activated. |
4007 | PASSWORD_POLICY_MATCH | The password should be minimum eight characters, with at least one letter and one number. |
4008 | LOGIN_ALREADY_IN_USE | Username already in use. |
4009 | EMAIL_ALREADY_IN_USE | Email already in use. |
4010 | INVALID_TOTP_CODE | Invalid totp authentication code. |
4011 | EMAIL_SENDING_FAILED | Failed to send email. |
4012 | EMAIL_NOT_REGISTERED | Your email is not registered. |
4014 | FAILED_TO_CREATE_ACCOUNT | Failed to create the account. |
4015 | TWO_FA_MANDATORY | Using two factor login is mandatory. |
4016 | PASSWORD_EXPIRED | The password for user was expired. |
4017 | PASSWORD_EXPIRED_WARNING | The password for user is going to be expired on. |
4018 | PASSWORD_HISTORY_MATCHED | The password matched with the previous historical passwords. |
4019 | INVALID_TOKEN | An invalid token. |
4020 | INVALID_HSM_PIN | Invalid HSM Pin. |
4021 | INVALID_PASSWORD | Invalid password. |
4022 | EMAIL_INVALID_ACTIVATION | Account activation code is invalid. |
Setup Error Code (5000)
Code | Name | Description |
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5000 | SETUP_NOT_ALLOWED | Setup is not allowed. |