Error codes
This section provides details of errors that could occur during the running of ActiveServer.
3DS Error Codes (101 ~ 404)
Code |
Name |
Description |
101 |
MESSAGE_RECEIVED_INVALID |
Received message is invalid. |
102 |
MESSAGE_VERSION_NUMBER_NOT_SUPPORTED |
Unsupported message version number. |
103 |
SENT_MESSAGES_LIMIT_EXCEEDED |
Message sent exceeds the limit. |
201 |
REQUIRED_DATA_ELEMENT_MISSING |
A message element required as defined according the specification is missing. |
202 |
CRITICAL_MESSAGE_EXTENSION_NOT_RECOGNISED |
Message extension that is critical is not present. |
203 |
FORMAT_OF_ONE_OR_MORE_DATA_ELEMENTS_IS_INVALID_ACCORDING_TO_THE_SPECIFICATION |
Data element is not in the required format or value is invalid as defined according the specification. |
204 |
DUPLICATE_DATA_ELEMENT |
Found duplicate data element. |
301 |
TRANSACTION_ID_NOT_RECOGNISED |
Transaction ID received is not valid for the receiving component. |
302 |
DATA_DECRYPTION_FAILURE |
Encryption of data has failed. |
303 |
ACCESS_DENIED_INVALID_ENDPOINT |
Endpoint for the API request is invalid. Check the requesting url. |
304 |
ISO_CODE_INVALID |
ISO code is invalid. |
305 |
TRANSACTION_DATA_NOT_VALID |
Transaction data is invalid. |
306 |
MERCHANT_CATEGORY_CODE_MCC_NOT_VALID_FOR_PAYMENT_SYSTEM |
Merchant category code is invalid. |
307 |
SERIAL_NUMBER_NOT_VALID |
Serial number is invalid. |
402 |
TRANSACTION_TIMED_OUT |
Transaction has timed out. |
403 |
TRANSIENT_SYSTEM_FAILURE |
System has failed for a short period. |
404 |
PERMANENT_SYSTEM_FAILURE |
System has failed permanently. |
404 |
SYSTEM_CONNECTION_FAILURE |
Failed to connect to the system. |
Transaction Error Codes (1000 ~ 1026)
Code |
Name |
Description |
1001 |
DIRECTORY_SERVER_NOT_FOUND |
No directory server found for specified provider |
1002 |
ERROR_SAVE_TRANSACTION |
Error occurred while saving transaction |
1003 |
ERROR_SAVE_TRANSACTION_MESSAGE |
Error returned while saving transaction message |
1004 |
UNHANDLED_EXCEPTION |
Unhandled exception |
1005 |
PAN_NOT_PARTICIPATING |
Primary Account Number (PAN) is not participating. |
1009 |
MERCHANT_INTERFACE_DISABLED |
The interface is disabled for this merchant |
1011 |
INVALID_LICENSE |
Merchant has no valid license |
1013 |
INVALID_TRANSACTION_ID |
Transaction ID of 3DS server is not recognised |
1014 |
INVALID_REQUESTOR_TRANSACTION_ID |
Transaction ID of 3DS requestor is not recognised |
1015 |
THREEDS_REQUESTOR_NOT_FOUND |
Invalid 3DS Requestor ID/Merchant ID |
1016 |
MISSING_REQUIRED_ELEMENT |
Required element missing. |
1018 |
ELEMENT_NOT_DEFINED |
Message element not a defined message. |
1019 |
PROTOCOL_OLD |
Protocol version is too old. |
1020 |
ERROR_TRANSMISSION_DATA |
Errors in data transmission |
1021 |
PRIOR_TRANS_ID_NOT_FOUND |
Error in setting requestor prior Transaction ID. Prior Transaction ID couldn't be found. |
1022 |
INVALID_FORMAT |
Format of one or more elements is invalid according to the specification. |
1023 |
CARD_RANGE_IS_NOT_VALID |
Card range provided is invalid. |
1024 |
CACHE_UPDATE_IS_DISABLE |
Cache update is disabled. |
1025 |
CACHE_REFRESH_INTERVAL_IS_NOT_SET |
Cache refresh interval is not set. |
1026 |
MERCHANT_ID_THREEDS_REQUESTOR_ID_INVALID |
Invalid acquirerMerchantID/threeDSRequestorID |
General Error Codes (2000 ~ 2010)
Code |
Name |
Description |
2000 |
NOT_FOUND |
Resource not found. |
2001 |
DUPLICATE_RECORD |
Record already exists. |
2002 |
VALIDATION_ERROR |
Invalid inputs. |
2003 |
INVALID_REQUEST |
Invalid request. |
2004 |
CONCURRENCY_FAILURE |
Failed to update node. |
2005 |
ACCESS_DENIED |
Access is denied. |
2006 |
METHOD_NOT_SUPPORTED |
Request HTTP method is not supported. |
2007 |
INTERNAL_SERVER_ERROR |
Internal server error. |
2008 |
DATA_INTEGRITY_VIOLATION_ERROR |
A specified value violated the integrity constraints. |
2009 |
SESSION_TIMED_OUT |
Session has timed out. |
Security Error Codes (3001 ~ 3024)
Code |
Name |
Description |
3002 |
NO_SUCH_ALGORITHM |
No such algorithm. |
3003 |
INVALID_CERT |
The certificate's public key is not compatible with the corresponding private key. |
3004 |
INVALID_CHAIN |
ActiveServer is unable to build the full certificate chain as one or more intermediate certificates cannot be found in the CA certificate store. You should either install/import a certificate which contains the full chain or install the missing intermediate certificates before attempting again. |
3005 |
NO_PRIVATE_KEY_FOUND |
No private key found. |
3006 |
INVALID_CERTIFICATE_CONTENT |
Invalid certificate content |
3007 |
CERTIFICATE_IO_READ |
Unable to read certificate. |
3008 |
SUCH_PROVIDER_EXCEPTION |
No such provider exception. |
3009 |
NO_KEY |
The certificate could not be installed because this object does not have an existing key. |
3010 |
CERTIFICATE_CHAIN_BAD_FORMAT |
Certificate chain has invalid format. |
3011 |
MISMATCHED_PASSWORDS |
Password fields do not match. |
3012 |
IMPORT_CERTIFICATE |
Please import client certificate. |
3013 |
IMPORT_NO_CERTIFICATE |
There is no certificate to export. |
3014 |
FAILED_TO_INITIALIZE |
Failed to initialise. |
3015 |
ENCRYPTION_FAIL |
Failed to encrypt. |
3016 |
DECRYPTION_FAIL |
Failed to decrypt. |
3017 |
INVALID_HSM_PROVIDER |
The specified provider name for hardware encryption is not supported |
3018 |
INVALID_PKCS11_CONFIG |
Invalid PKCS11 config path |
3019 |
FAILED_TO_INITIALIZE_PKCS11 |
Failed to initialise PKCS11. |
3020 |
IMPORT_FAIL |
Failed to import. |
3021 |
NOT_SUPPORTED_IBM_PROVIDER |
Only SUN provider is supported. |
3022 |
UNABLE_TO_LOAD_KEYSTORE |
Loading keystore failed. |
3023 |
UNABLE_TO_LOAD_CERTIFICATE |
Loading certificate failed. |
3024 |
INVALID_KEY_SIZE |
Key size is invalid. |
User Error Codes (4000 ~ 4022)
Code |
Name |
Description |
4000 |
DUPLICATE_EMAIL |
E-mail already in use. |
4001 |
LAST_ADMIN_DELETE_NOT_ALLOWED |
You need to be at least a System Admin user to perform this action. |
4002 |
ACCOUNT_IS_LOCKED |
Your account is locked. |
4003 |
ACCOUNT_IS_DISABLED |
Your account is disabled. |
4004 |
ACCOUNT_WILL_BE_LOCKED |
Your account will be locked after another wrong try. If you have been forgotten your password please click on "Lost your password" |
4005 |
ACCOUNT_WAS_LOCKED |
Password has been locked for 1 hour. |
4006 |
ACCOUNT_IS_INACTIVE |
Your account was not activated. |
4007 |
PASSWORD_POLICY_MATCH |
The password should be minimum eight characters, with at least one letter and one number. |
4008 |
LOGIN_ALREADY_IN_USE |
Username already in use. |
4009 |
EMAIL_ALREADY_IN_USE |
Email already in use. |
4010 |
INVALID_TOTP_CODE |
Invalid totp authentication code. |
4011 |
EMAIL_SENDING_FAILED |
Failed to send email. |
4012 |
EMAIL_NOT_REGISTERED |
Your email is not registered. |
4014 |
FAILED_TO_CREATE_ACCOUNT |
Failed to create the account. |
4015 |
TWO_FA_MANDATORY |
Using two factor login is mandatory. |
4016 |
PASSWORD_EXPIRED |
The password for user was expired. |
4017 |
PASSWORD_EXPIRED_WARNING |
The password for user is going to be expired on. |
4018 |
PASSWORD_HISTORY_MATCHED |
The password matched with the previous historical passwords. |
4019 |
INVALID_TOKEN |
An invalid token. |
4020 |
INVALID_HSM_PIN |
Invalid HSM Pin. |
4021 |
INVALID_PASSWORD |
Invalid password. |
4022 |
EMAIL_INVALID_ACTIVATION |
Account activation code is invalid. |
Setup Error Code (5000)
Code |
Name |
Description |
5000 |
SETUP_NOT_ALLOWED |
Setup is not allowed. |